Terms and Conditions
Last Updated: June 06, 2026
Welcome to DURELLE. These Terms of Use govern your access to and use of the website located at www.durelle.ca, including all pages, content, features, functionality, products, services, and transactions made available through the website (the “Website”).
The Website is operated by Durelle Inc., a company based in Canada. In these Terms of Use, “DURELLE,” “Durelle,” “we,” “us,” and “our” refer to Durelle Inc. “You” and “your” refer to any person who accesses, browses, uses, creates an account on, communicates through, or purchases products through the Website.
Please read these Terms of Use carefully. By accessing or using the Website, creating an account, placing an order, submitting information to us, signing up for our mailing list, or otherwise interacting with the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all policies incorporated by reference. If you do not agree with these Terms of Use, you must not access, use, or purchase products through the Website.
1. Acceptance of these Terms
These Terms of Use are a binding agreement between you and Durelle Inc. They apply to all users of the Website, including visitors, customers, account holders, and persons who submit information, reviews, feedback, or other content through or in connection with the Website.
These Terms of Use are in addition to any specific terms that may apply to particular products, promotions, pre-orders, returns, shipping arrangements, gift cards, or other features made available through the Website.
2. Changes to these Terms
DURELLE may update, amend, replace, or modify these Terms of Use at any time by posting the revised version on the Website. Unless otherwise stated, the revised Terms of Use will take effect immediately upon posting.
It is your responsibility to review these Terms of Use periodically. Your continued access to or use of the Website after changes are posted constitutes your acceptance of the revised Terms of Use. If you do not agree with any change, you must stop using the Website.
3. Additional Policies Incorporated by Reference
The following policies, as posted on the Website and updated from time to time, are incorporated into and form part of these Terms of Use:
Privacy Policy;
Shipping Policy
Return and Refund Policy;
Pre-Order Policy;
promotional terms or offer-specific terms;
gift card terms, if applicable; and
any other policy or notice expressly posted by DURELLE on the Website.
If there is any conflict between these Terms of Use and a specific policy relating to a particular transaction, product, promotion, return, pre-order, or service, the specific policy will govern to the extent necessary to resolve the conflict.
4. Eligibility and Permitted Use
You may use the Website only if you are the age of majority in the jurisdiction where you reside and have the legal capacity to enter into a binding contract. If you are under the age of majority, you may use the Website only with the involvement and consent of a parent or legal guardian.
The Website is made available for lawful, personal, and non-commercial use only. You may not use the Website or any DURELLE product, service, content, or material for any illegal, fraudulent, unauthorized, or commercial purpose without our prior written consent.
By using the Website, you represent and warrant that all information you provide to us is true, accurate, current, and complete.
5. Website Account
Certain features of the Website may allow or require you to create an account. You agree to provide accurate, complete, and current information when creating or updating your account.
You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify us immediately at contact@durelle.ca if you suspect unauthorized access to or use of your account.
DURELLE may, in its sole discretion and without notice, refuse registration, suspend or terminate accounts, cancel orders, remove content, or restrict access to the Website where we believe there has been a breach of these Terms of Use, suspicious activity, fraud, misuse of the Website, or any conduct that may harm DURELLE, our customers, or any third party.
6. Products, Availability, and Product Information
DURELLE offers fashion products, including clothing and related items, through the Website. Certain products may be available in limited quantities, available only online, available only by pre-order, or available only while supplies last.
We make reasonable efforts to display product descriptions, colours, images, sizes, measurements, prices, and availability accurately. However, we do not guarantee that product images, colours, textures, measurements, or other product details displayed on your device will be perfectly accurate. Colours may vary depending on your screen, device settings, lighting, and production variations. Sizes and measurements are approximate and may vary slightly.
All product descriptions, prices, specifications, availability, promotions, and offers are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
We do not warrant that any product purchased from DURELLE will meet your subjective expectations regarding fit, look, feel, style, or suitability. You are responsible for reviewing product descriptions, size guides, measurements, and order details before placing an order.
7. Pricing, Currency, Taxes, and Errors
Unless otherwise stated, prices displayed on the Website are listed in Canadian Dollars (CAD).
Prices do not necessarily include applicable taxes, shipping fees, customs duties, import charges, brokerage fees, tariffs, or other charges that may apply to your order. These charges may be calculated at checkout or may be payable separately, depending on your location, shipping destination, and applicable laws.
We reserve the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or any other information on the Website. We may correct such errors at any time without prior notice, including after you have submitted an order.
If an order is affected by an error, inaccuracy, or omission, we reserve the right to cancel or refuse the order, correct the relevant information, or contact you for further instructions.
8. Orders and Acceptance
Your placement of an order through the Website constitutes an offer to purchase the selected product or products. DURELLE reserves the right to accept, decline, refuse, cancel, or limit any order, in whole or in part, at any time and for any reason permitted by law.
We may refuse or cancel orders where:
a product is unavailable;
there is an error in pricing, description, availability, or shipping information;
payment is not authorized or is reversed;
the order appears fraudulent, suspicious, unauthorized, or inconsistent with normal personal use;
the order appears to be placed by a reseller, distributor, or other commercial buyer;
the shipping address is incomplete, invalid, or outside our serviceable locations;
you have breached these Terms of Use or any other DURELLE policy; or
cancellation is otherwise necessary for operational, legal, or security reasons.
If we cancel an order after payment has been processed, we will provide a refund of the amount paid for the cancelled item or order, subject to applicable law and payment processor timelines.
9. Payment
You agree to provide current, complete, and accurate billing, payment, and shipping information for all purchases made through the Website.
Payments may be processed by third-party payment service providers. DURELLE does not control and is not responsible for the acts, omissions, processing delays, security practices, or terms of third-party payment providers. Your use of a third-party payment method may be subject to that provider’s own terms and privacy policy.
By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and that you authorize DURELLE, or our third-party payment processor, to charge the total amount of your order, including applicable taxes, shipping fees, and other charges.
10. Pre-Orders
Certain DURELLE products may be made available for pre-order. Pre-order products are not immediately available for shipment and may require additional production, processing, quality control, and fulfilment time.
Unless otherwise stated on the applicable product page or in DURELLE’s Pre-Order Policy, DURELLE’s pre-order processing time is approximately 8 to 12 weeks. This processing period is an estimate only and does not guarantee a specific delivery date. Pre-order timelines may be affected by production schedules, fabric or material availability, quality control, shipping delays, customs processing, weather events, carrier delays, supplier delays, or other circumstances beyond our reasonable control.
By placing a pre-order, you acknowledge that you have reviewed and agreed to DURELLE’s Pre-Order Policy. The Pre-Order Policy governs pre-order timelines, payment timing, cancellation requests, delays, fulfilment changes, and any refund rights relating to pre-order items.
11. Shipping and Delivery
DURELLE ships worldwide, subject to applicable laws, carrier availability, operational restrictions, and any shipping limitations stated on the Website or in our Shipping Policy.
Shipping and delivery times are estimates only and are not guaranteed. Delivery times may vary depending on product availability, pre-order processing, destination, customs clearance, carrier performance, weather, public holidays, and other factors beyond our control.
You are responsible for providing accurate and complete shipping information. DURELLE is not responsible for delays, failed deliveries, lost packages, or additional charges resulting from incorrect, incomplete, or outdated shipping information provided by you.
For international orders, you are responsible for any applicable customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country. DURELLE is not responsible for delays caused by customs or import processing.
Shipping matters, including delivery estimates, shipping fees, customs duties, wrong addresses, lost or delayed packages, and international shipping responsibilities, are governed by DURELLE’s Shipping Policy.
Title and risk of loss in products pass to you when the order is delivered to the carrier for shipment, unless otherwise required by applicable law.
12. Returns and Refunds
DURELLE accepts eligible returns within 14 days of delivery, subject to the conditions, exclusions, procedures, and timelines stated in DURELLE’s Return and Refund Policy.
To be eligible for return, items must satisfy the requirements stated in the Return and Refund Policy, including requirements relating to condition, tags, packaging, proof of purchase, return authorization, final sale exclusions, and return timelines.
Shipping fees, customs duties, import charges, and other third-party charges may be non-refundable unless otherwise required by applicable law or expressly stated in DURELLE’s Return and Refund Policy.
DURELLE reserves the right to inspect returned items before issuing a refund and to refuse returns that do not meet the requirements of the Return and Refund Policy.
13. Promotions, Discounts, and Offers
DURELLE may offer promotional codes, discounts, sales, or special offers from time to time. Promotions may be subject to additional terms, restrictions, eligibility requirements, expiry dates, and exclusions.
Promotional offers are not redeemable for cash, may not be combined with other offers unless expressly stated, and may be modified, suspended, or cancelled at any time.
We reserve the right to cancel orders or refuse promotions where we believe a promotion has been misused, obtained fraudulently, applied in error, or used in violation of the applicable promotional terms.
14. Intellectual Property
The Website and all content, materials, designs, text, graphics, images, photographs, videos, logos, icons, product names, trade names, trademarks, service marks, software, layout, look and feel, and other materials available on or through the Website are owned by or licensed to DURELLE and are protected by Canadian and international intellectual property laws.
You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for your personal, lawful, non-commercial use only.
Except as expressly permitted by these Terms of Use, you may not copy, reproduce, modify, adapt, translate, publish, republish, upload, post, transmit, distribute, display, sell, resell, license, exploit, scrape, data-mine, frame, mirror, or create derivative works from any part of the Website or its content without DURELLE’s prior written consent.
Nothing in these Terms of Use transfers to you any ownership or intellectual property rights in the Website, DURELLE’s brand, or any DURELLE content.
15. User Submissions, Reviews, and Feedback
If you submit, post, send, or otherwise provide any reviews, comments, photographs, testimonials, feedback, ideas, suggestions, designs, proposals, or other materials to DURELLE, whether through the Website, email, social media, surveys, or otherwise, you agree that such submissions are non-confidential and non-proprietary unless otherwise agreed in writing.
By providing a submission, you grant DURELLE a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise exploit the submission for any lawful business purpose, including marketing, advertising, product development, customer service, and website content, without compensation to you.
You represent and warrant that your submissions do not violate any third-party rights, including intellectual property, privacy, publicity, personality, or contractual rights, and do not contain unlawful, misleading, defamatory, obscene, abusive, offensive, or harmful content.
DURELLE may, but is not required to, monitor, edit, remove, refuse, or disable any submission at any time.
16. Prohibited Uses
You agree not to use the Website or any DURELLE content, product, or service:
for any unlawful, fraudulent, misleading, harmful, or unauthorized purpose;
to violate any applicable federal, provincial, territorial, local, or international law;
to infringe or violate DURELLE’s intellectual property rights or the rights of any third party;
to submit false, inaccurate, misleading, or fraudulent information;
to impersonate any person or entity or misrepresent your identity or affiliation;
to interfere with, disrupt, damage, overload, or impair the Website or any related systems;
to upload or transmit viruses, malware, worms, Trojan horses, or other harmful code;
to scrape, crawl, spider, data-mine, harvest, or collect data from the Website without our written consent;
to attempt to gain unauthorized access to any part of the Website, user accounts, servers, networks, or systems;
to engage in spam, phishing, pharming, pretexting, or other deceptive practices;
to use the Website for commercial resale, competing business analysis, or unauthorized commercial exploitation;
to harass, abuse, defame, intimidate, discriminate against, or harm any person;
to circumvent security features or access restrictions; or
to otherwise use the Website in a manner that may harm DURELLE, our customers, our service providers, or any third party.
We reserve the right to suspend or terminate your access to the Website for any prohibited use.
17. Electronic Communications
When you use the Website, place an order, create an account, subscribe to our mailing list, or email us, you are communicating with us electronically.
You consent to receive communications from DURELLE electronically, including by email, notices posted on the Website, order confirmations, shipping updates, policy updates, and customer service communications.
You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
18. Marketing Communications
If you subscribe to DURELLE’s newsletter or marketing communications, you consent to receive promotional emails, updates, product announcements, offers, and related communications from us.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at contact@durelle.ca. Even if you unsubscribe from marketing communications, we may still send you non-promotional transactional or administrative communications relating to orders, accounts, customer service, or legal notices.
If DURELLE later offers SMS or mobile messaging programs, such programs may be subject to separate terms and consent requirements.
19. Third-Party Links and Services
The Website may contain links to third-party websites, platforms, tools, payment processors, shipping carriers, social media pages, or other third-party services.
These third-party services are not owned or controlled by DURELLE. We do not endorse and are not responsible for any third-party websites, services, content, policies, products, practices, or transactions. Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.
DURELLE is not liable for any loss, damage, claim, or dispute arising from your use of or reliance on any third-party website, service, or content.
20. Privacy
Your submission of personal information through or in connection with the Website is governed by DURELLE’s Privacy Policy.
By using the Website, creating an account, placing an order, submitting information, or communicating with us, you acknowledge that DURELLE may collect, use, disclose, store, and protect your personal information in accordance with our Privacy Policy and applicable privacy laws.
21. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website, its content, and all products and services made available through the Website are provided on an “as is” and “as available” basis, except as expressly stated by DURELLE.
DURELLE does not guarantee, represent, or warrant that:
the Website will be uninterrupted, timely, secure, accurate, complete, current, or error-free;
any defects or errors will be corrected;
the Website or any server used to make it available will be free of viruses or harmful components;
product descriptions, images, colours, sizing, measurements, availability, or other content will be entirely accurate, complete, or current; or
any product will meet your subjective expectations.
To the fullest extent permitted by law, DURELLE disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement, and merchantable quality.
Nothing in these Terms of Use limits any warranty, condition, right, or remedy that cannot be excluded or limited under applicable law.
22. Limitation of Liability
To the fullest extent permitted by applicable law, DURELLE and its directors, officers, employees, contractors, agents, representatives, suppliers, service providers, licensors, successors, and assigns will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or aggravated damages, or for any loss of profits, revenue, business, opportunity, goodwill, data, or other intangible losses, arising out of or relating to:
your access to, use of, or inability to use the Website;
any products purchased through the Website;
delays, errors, inaccuracies, or omissions in Website content;
order delays, shipping delays, delivery issues, customs delays, or carrier issues;
unauthorized access to or use of your account or information;
third-party websites, services, tools, carriers, or payment processors;
any breach of these Terms of Use by you; or
any other matter relating to the Website, products, or services.
To the fullest extent permitted by applicable law, DURELLE’s total liability for any claim arising out of or relating to the Website, these Terms of Use, or any product purchased through the Website shall not exceed the amount paid by you to DURELLE for the specific product or order giving rise to the claim.
23. Indemnification
You agree to defend, indemnify, and hold harmless DURELLE and its directors, officers, employees, contractors, agents, representatives, suppliers, service providers, licensors, successors, and assigns from and against any claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:
your use or misuse of the Website;
your breach of these Terms of Use or any policy incorporated by reference;
your violation of any applicable law;
your violation of any third-party rights;
any information, content, or submission you provide to DURELLE; or
any fraudulent, negligent, wrongful, or unauthorized conduct by you.
24. Suspension and Termination
These Terms of Use remain in effect while you use the Website.
DURELLE may, at any time and without notice, suspend, restrict, or terminate your access to the Website, cancel or refuse orders, disable your account, or remove any content where we believe that you have breached these Terms of Use, engaged in fraud or misuse, created risk for DURELLE or others, or acted in a manner inconsistent with applicable law or our business interests.
You may stop using the Website at any time. Provisions of these Terms of Use that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, submissions, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and general legal terms.
25. Governing Law and Dispute Resolution
These Terms of Use, your access to and use of the Website, and any purchase made through the Website shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
If you have any concern, complaint, or dispute relating to the Website, an order, a product, or these Terms of Use, you agree to first contact DURELLE at contact@durelle.ca and provide a reasonable description of the issue. DURELLE will make reasonable efforts to review and respond to your concern.
Subject to any rights you may have under applicable consumer protection laws, any dispute, claim, action, or proceeding arising out of or relating to these Terms of Use, the Website, or any purchase made through the Website shall be brought before the courts of competent jurisdiction in the Province of Alberta, Canada. You agree to submit to the jurisdiction of such courts.
26. Force Majeure
DURELLE will not be liable for any delay, failure, or inability to perform any obligation where such delay or failure results from circumstances beyond our reasonable control, including acts of God, natural disasters, severe weather, pandemics, epidemics, labour disputes, supply chain disruptions, production delays, transportation delays, customs delays, carrier disruptions, cyber incidents, internet or utility failures, government actions, war, civil unrest, or other events beyond our reasonable control.
27. Assignment
You may not assign, transfer, or delegate any of your rights or obligations under these Terms of Use without DURELLE’s prior written consent.
DURELLE may assign, transfer, subcontract, or delegate any of its rights or obligations under these Terms of Use at any time, including in connection with a merger, acquisition, reorganization, sale of assets, corporate restructuring, or by operation of law.
28. Severability
If any provision of these Terms of Use is found to be invalid, unlawful, void, or unenforceable, that provision will be deemed severed or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
29. Waiver
No failure or delay by DURELLE in exercising any right, power, or remedy under these Terms of Use will operate as a waiver of that right, power, or remedy. Any waiver must be in writing and signed by DURELLE to be effective.
30. Entire Agreement
These Terms of Use, together with the policies and other terms incorporated by reference, constitute the entire agreement between you and DURELLE regarding your access to and use of the Website and your purchase of products through the Website. They supersede all prior or contemporaneous communications, agreements, representations, and understandings, whether written or oral, relating to the subject matter of these Terms of Use.
31. Interpretation
The headings in these Terms of Use are for convenience only and do not affect their interpretation. Words importing the singular include the plural and vice versa. The words “including,” “includes,” and similar terms mean “including without limitation.”
These Terms of Use will not be interpreted against DURELLE merely because DURELLE drafted them.
32. Contact Us
If you have any questions, concerns, complaints, or requests regarding these Terms of Use or the Website, please contact us at:
Durelle Inc.
Email: contact@durelle.ca
Location: Canada